The service is a solution that enables the User to calculate their carbon footprint and to get help to reduce it, both through lifestyle changes and through climate offsets. Climate offsets means that the user is offered the ability to eliminate their calculated carbon footprint by financing climate-positive projects in developing countries.
2. Usage of the Service
The User confirms his or her identity in the Service through his or her email address, as well as in climate offsets through payment by credit card. ClimateHero cannot be held responsible for unauthorized use of the Service in the event that the User’s e-mail address or credit card is used by an unauthorized person.
3. Guidelines for Carbon Offsets
The User’s estimated carbon footprint is carbon offset by 200%.
In the case that the User chooses to also compensate for additional adults in the household, these are assumed to have the same climate impact as the User. In the case that Users choose to also climate compensate for children in the household, these are assumed to have half as large a carbon footprint as the User.
The climate offsets are done in a portfolio of climate compensation projects that are shared by all Users of the Service.
The guidelines for the portfolio are reviewed yearly and can be found at https://climatehero.me/climate-projects/.
- At least 75% of the compensated volume shall consist of projects with the Gold Standard certification
- A maximum of 25% of compensated volume must be in “Good Bets”, i.e. projects for which it is more difficult to calculate the exact climate benefit, but which are also extremely effective with conservative assumptions.
- The remaining 0-25% of compensated volume shall be in projects with the certification CDM
The carbon offset is done at a fixed monthly cost regulated in ClimateHero’s price list.
Price adjustments are made at most once per calendar year and are notified to the User no later than 30 days before the changes take effect.
ClimateHero takes no responsibility for any tax consequences that the use of the Service entails for the User.
5. Changes in the Service
ClimateHero reserves the right to make updates and changes to the Service at any time.
All intellectual property rights relating to or related to the Service, including, but not exclusive to, copyright to software and source code, are ClimateHero’s exclusive property and remain with ClimateHero. The user does not receive any license or other right to use such rights through the use of the Service.
7. Personal Data
ClimateHero is the personal data controller for the processing of the personal data that the User submits to ClimateHero. The personal data is handled in accordance with ClimateHero’s personal data policy, which the User must approve to use the Service and which can be read separately at https://climatehero.me/en/data-policy/.
ClimateHero uses the User’s personal data in order to identify the User, communicate with the User, administer the User’s personal data to fulfill this agreement, for statistical purposes, and otherwise administer the Service.
The User agrees that ClimateHero sends a newsletter containing information about the Service and offers from partners to the User’s registered email address. The User always has the opportunity to unsubscribe from future newsletters by clicking on the link provided in each newsletter for this purpose.
The User has the right to request extracts from the personal data that are processed regarding the User at ClimateHero, regardless of how these are collected. The User can also request rectification, modification or updating of registered information if this cannot be done on his own in the Service. If Users wish to access or change the information, a request must be submitted to ClimateHero electronically by email. The request is sent to firstname.lastname@example.org from the User’s e-mail address registered in the Service.
If the User’s personal information has been processed in violation of the Personal Data Act, the User is entitled to request that the personal data be corrected, blocked or deleted. The User may at any time request that identifiable personal data be permanently deleted by terminating his account by sending an email to email@example.com.
8. Availability and Responsibility
The service is provided to the User without any obligations regarding support and ClimateHero does not provide any warranties, explicit or implicit, as far as the Service, its design, functionality or accessibility is concerned, which means that ClimateHero has no responsibility towards the User or others in the event the Service on a particular occasion cannot be used by the User (whether this is due to maintenance, updates, technical problems or any other circumstance).
Through its provision of the Service, ClimateHero will not become a party to any agreement or agreement made by the User through the use of the Service and may under no circumstances be held liable to the User for any legal acts effected through the use of the Service or otherwise for consequential or direct, indirect or consequential damages , whether predictable or unpredictable and regardless of the cause of the claim, derived from the User’s use of the Service.
The user is entitled to update or terminate his subscription at any time, with one month’s notice. If Users wish to change or terminate their subscription, a request must be submitted to ClimateHero electronically by email. The request is sent to firstname.lastname@example.org from the User’s e-mail address registered in the Service.
10. Changes and Terms
ClimateHero has the right to change these terms and conditions. Condition changes are notified to the User no later than 30 days before the changes take effect. ClimateHero may also apply a change of condition immediately if the change is necessary due to law, regulation, government regulations, court or authority decision or other similar circumstance. ClimateHero informs the User of such change as soon as it can and in the manner appropriate to the circumstances. If the User does not accept a change of condition, the User has the right to terminate this agreement for immediate cessation and thus cease use of the Service.